Support and Service
Do you need assistance or support for your pump or plate heat exchanger?
At SonFlow, we are committed to providing exceptional customer service and maintaining close communication with our customers throughout the entire process, from initial consultation to subsequent technical support.
Our sales and service department is efficient, well-organized, and staffed with competent and helpful employees who are always ready to assist you.
If you have any inquiries regarding an order, wish to order spare parts, or require technical support, please find our contact information below. Kindly note that the contact details vary based on whether you need assistance with pumps or plate heat exchangers.
Service and Maintenance - Plate Heat Exchangers
To ensure optimal performance and longevity of your plate heat exchangers, it should be operated and maintained in accordance with the instructions provided in the instruction manuals, which can be found here.
We recommend conducting maintenance at least once a year to keep your plate heat exchanger in optimal condition.
Are you interested in upgrading your plate pack?
Our plates are compatible with plate heat exchangers from several different brands. Feel free to contact us to determine whether your plate heat exchanger can be upgraded with a SonFlow plate pack.
Service and Maintenance - Pumps
To ensure cost-effective and reliable operations, our pumps should be operated and maintained in accordance with the instructions provided in the instruction manual, which can be found here.
Regular inspections and preventive maintenance are essential for all pumps. We recommend checking the pump every 6 months (more frequently under extreme conditions).
SonFlow offers service and repair for all types of centrifugal pumps, both for breakdown situations and as part of preventative maintenance, regardless of the brand.
To prevent any consequential damage and ensure optimal production performance, we recommend using original spare parts for your DanPumps pump and SonFlow plate heat exchanger.
We have distributors and agents worldwide who are ready to assist you and ensure a trouble-free operation. Find our contact information here.
Additionally, our DanPumps spare parts are also compatible with Pumpex and PX pumps.
Instruction manuals and data sheets
You can access our instruction manuals and datasheets via our download page.
It is important to read the instruction manual carefully before beginning the installation process. If you need additional guidance or support, please don’t hesitate to contact us or one of our authorized dealers.